What is your late-cancel/no-show/refund policy?
You may cancel a reserved session for any reason without a charge up to 8 hours prior to the scheduled class time. A cancellation less than 8 hours prior to the class will result in a $15 charge. A No-Show without cancellation will result in a $25 charge + loss of a session (if client has a class package). This applies to all class formats and all membership types, including Unlimited. All personal training and private sessions must be cancelled prior to 24 hours of scheduled session. PT sessions cancelled within the 24 hour timeframe result in a loss of session. No-Shows for PT sessions will also result in a los of a session. Classes must be cancelled via Mindbody - unfortunately class cancellations via phone, text, email, or DM are not effective or valid.
There are no refunds on memberships or class packs or any unused portions of both. Refunds will not be issued for drop-ins, workshops, or yoga teacher trainings.